Policies

Transparency is the same before, during, and after the engagement. The policies below document exactly how TechTailors operates, arranged the way an engagement moves: you start, you run, you can leave with everything, and you can always come back.

Start

Every engagement begins fully documented: phases, prep, and the exact fee before any build work.

  • Onboarding: the six phases, prep checklist, and Blueprint-first pricing.

Run

Month to month: published response times, published prices, credits when we miss.

  • Support SLA: tier response times, the Lighthouse guarantee, per-service credits.
  • Billing: the invoice rhythm, late-payment escalation, discount stacking.

Return

Coming back is priced, published, and penalty-free: we sync your site to current standards at no charge.

  • Reactivation: the fee matrix, the 6-month grace window, locked-page unlocks.

Leave

The exit is engineered like the build: your data, your accounts, and a published price for the code.

  • Offboarding: the handover manifest, the 30-day window, the termination procedure.
  • Ownership: who owns what, and the lump-sum buy-out that makes the code yours outright.

Or leave for good, with everything

Questions about a policy?

Every policy is a living document. If something on a policy page is unclear or you'd like to discuss how it applies to your engagement, reach out at hello@gettechtailored.com.