Policies

Transparency is the same before, during, and after the engagement. The policies below document exactly how TechTailors operates. They cover what to expect when you start with us, what to expect if you ever leave, and the principles that govern every project in between.

Engagement lifecycle

  • Onboarding: the exact phases, prep checklist, and timelines for launching your site with us.
  • Support SLA: tier response times (48h Smart Casual / 24h Professional / 16h Black Tie & White Tie), per-service uptime and accuracy SLAs, and the credits we issue when we miss.
  • Offboarding: how leaving works. Ownership, vendor accounts, optional code buy-out, the 30-day satisfaction window, and the 30-day-notice termination procedure.
  • Reactivation: what it costs to come back. Add-on reactivation fees, the 6-month grace window, and how locked pages unlock. Every number is sourced from your contract.

Commercial terms

  • Billing: monthly invoice rhythm, late-payment fees (1.5% monthly interest, 7-day notice before suspension), discount stacking, taxes, non-refundability, and what triggers automatic scaling.
  • Ownership: who owns what during the subscription, what you own outright, and the optional lump-sum buy-out that converts the engagement license into a perpetual, irrevocable, worldwide license to the code we built for you.

Questions about a policy?

Every policy is a living document. If something on a policy page is unclear or you'd like to discuss how it applies to your engagement, reach out at hello@gettechtailored.com.