- Day 0
Invoice due date passes
Any amount not paid by the due date begins accruing interest at 1.5% per month from the due date until the date paid (Section 5.7 (a)). Interest compounds monthly.
- Outreach
We contact you before anything escalates
We’ll always reach out before sending formal written notice of non-payment. Most late invoices resolve here — a card on file expired, an email got missed, the AP team is out. We’ll find out.
- Written notice
Formal notice of non-payment
If informal outreach doesn’t resolve the balance, we issue a formal written notice of non-payment (Section 5.7 (b)). Notice is delivered per Section 12.1 — by email to the address on file, or by mail or overnight courier if email fails.
- +7 days
Suspension authorization
If any amount remains unpaid for more than 7 days after written notice, we may, at our sole discretion, suspend part or all of the Services — including hosting, the website management interface, and access to Service Accounts — until the balance is paid in full (Section 5.7 (b)).
Suspension is reversible. Once payment clears, Services restore in commercially reasonable time. Suspension does not terminate your contract or relieve you of any accrued fees.
- Material breach
Termination-for-cause may apply
Sustained non-payment is a material breach. Per Section 7.2.2, we may immediately terminate the Agreement, accelerate any remaining payments due under the Term, and/or suspend Services without further notice if a payment failure remains unresolved for more than 7 days after written notice. Termination-for-cause does not require the normal 30-day notice that applies to no-cause terminations.
When you pay, what you pay, and what happens if you don’t.
Every billing number on the site — the monthly subscription rhythm, the late-payment interest, the suspension window, the discount stacking rules — lives in Article V of your 12-month Services Agreement. This page mirrors that article in plain English.
- 1st of every month, monthly fees billed in advance.
- 30 days to pay one-time fees from invoice date.
- 1.5% monthly interest on any unpaid balance.
- 7 days of written notice before service suspension.
Payment schedule
The billing rhythm.
Monthly subscription bills in advance, one-time fees invoice separately. Everything is priced and payable in U.S. dollars (Section 5.1).
Monthly Subscription Fees
Billed in advance, due on the 1st of each calendar month during the Term. Your invoice arrives shortly before the 1st; payment is expected on the 1st (Section 5.3 (a)).
You’re paying for the upcoming month, not the one that just ended. The first month’s subscription is collected at signing and also serves as the Design Fee covering work from Effective Date through Final Acceptance (Section 5.2).
One-time fees
Improvement Fees, Reactivation Fees, and Lump-Sum Buy-Out payments invoice separately and are due within 30 days of the invoice date (Section 5.3 (b)).
We never bundle a one-time charge onto a monthly invoice without first sending a separate invoice that calls it out by name and contract section.
Payment methods
By signing, you authorize us to charge any credit card, ACH instruction, or other electronic payment method you’ve provided (Section 5.3 (c)). Wire and check payments are accepted by arrangement.
If your stored payment method expires, declines, or otherwise fails, we’ll contact you immediately to update it before any late-payment provisions apply.
Late payment
The exact escalation, day by day.
Nobody wants this section to apply. But if it does, the math and the timeline are written down so nothing happens without warning.
What suspension means in practice
We don’t take a website offline lightly. Suspension typically begins with the management interface and our ongoing maintenance work; the live website usually remains published to the public until a second, separate notice. Your data is never deleted during suspension and remains exportable at your request.
Discounts & credits
How stacking works.
Four discount mechanisms can apply to your recurring Monthly Subscription Fees. They stack — applied sequentially — subject to one simple cap.
Bulk discount
Up to $1,000/month at $10,000/month spend
As your total monthly spend with us grows, you earn invoice credits per Section 5.5 (a) and Exhibit A. Subject to the published tier brackets.
Annual prepay
8.3% — one free month per year
Prepay 11 months upfront, get the 12th month free (Section 5.5 (b)). Effective 8.3% discount on the year.
Referral reward
50% of referred client’s monthly fee for 3 months
Per Section 5.5 (c) and Exhibit D: refer a new client, they sign a 12-month contract, and stay active 6 months — you receive credit equal to 50% of their monthly fees for up to 3 months, capped at $10,000 in aggregate credits per referral.
SLA service credits
Per-Add-On SLA shortfall remedies
Per Section 5.5 (d) and Exhibit A: certain SLAs (uptime, response time) entitle you to percentage invoice credits if defined thresholds are not met. These credits are your sole and exclusive remedy for the applicable SLA shortfall and have no cash value other than as a credit against future invoices.
Stacking rule (Section 5.5 (e))
Unless our written policy expressly provides otherwise, all of the above discounts stack and apply sequentially. The combined effect cannot reduce Monthly Subscription Fees below zero. Stacking applies to recurring Monthly Subscription Fees only — not to one-time charges like the Reactivation Fee, the onboarding deposit, or Improvement Fees.
Scaling & overage
When usage triggers a tier change.
Many Add-On Services price on usage thresholds — monthly visitors, posts, e-commerce revenue, indexed items, database size, tracked keywords, integrated analytics spend. Crossing a threshold can trigger an automatic adjustment.
Per Section 5.4: if your usage exceeds a relevant threshold, we may automatically adjust you to the appropriate higher tier or apply the published per-unit scaling fees. We use commercially reasonable efforts to notify you of any material tier change, but failure to provide notice does not relieve you of the obligation to pay applicable charges.
In practice: we monitor thresholds month-over-month and reach out before any tier change affects your invoice. If a usage spike is one-off (a viral post, a one-time campaign), we often hold the lower tier through a documented review period before promoting.
Which add-ons have scaling thresholds?
The following Add-Ons commonly scale on usage. Specific brackets live in Exhibit A of your contract and on the live pricing page:
- Blogging Pro — monthly visitors
- E-Commerce Starter / Pro — product count and/or annual store revenue
- Premium Hosting — traffic and storage
- Advanced Analytics — percentage of integrated analytics tool expenses
- Search Integration — traffic, indexed items, revenue, languages
- Multi-Language Support — number of languages
- SEO Pro — pages and tracked keywords beyond baseline
- CRO & A/B Testing — traffic and concurrent tests
- Digital Advertising — 25% of ad spend (drops to 20% at $20K/mo spend)
Taxes
Taxes are your responsibility.
All fees are stated exclusive of taxes. You’re responsible for paying them; we collect and remit only where required by law.
Per Section 5.6, all fees and charges are exclusive of any federal, state, local, or foreign taxes, levies, duties, or similar governmental assessments — including value-added, sales, use, or withholding taxes. You are responsible for, and shall timely pay, all applicable taxes associated with your purchases, except taxes based on our net income.
We may invoice you for applicable taxes where we are required by law to collect and remit them. If you are tax-exempt, send us your exemption certificate before we issue your first invoice so we can apply it from the start.
Refunds
What is and isn’t refundable.
Per Section 5.10, all fees paid are non-refundable upon termination or cancellation, regardless of the reason or the remaining Term. The only narrow exceptions are:
- Design Fee refund (Section 7.2.1). If TechTailors terminates the Agreement for convenience prior to Final Acceptance, we refund the Design Fee in full if termination occurs before substantial work, or a commercially reasonable pro-rata portion if termination occurs after work has materially commenced.
- SOW-specific refund provision. If an individual Statement of Work expressly grants a refund right, that SOW controls. There is no implicit refund right outside what’s written down.
- SLA service credits. Not technically refunds — they’re credits against future invoices when defined SLA thresholds are missed (Section 5.5 (d) and Exhibit A). No cash value.
The 30-day satisfaction window after Go Live is its own thing: it lets you exit the remaining 11 months of the 12-month subscription with no further payment obligation, but it does not refund the first month’s subscription (which covers the service month you’ve already received), and it does not refund the onboarding deposit (when the Custom Mockup + Hands-on Development phases are part of the build — required at 40+ pages, opt-in on smaller builds, per ADR-202; covers pre-launch labor already rendered). The guarantee is an exit clause, not a refund. See the offboarding policy for the full window treatment.
FAQ
Specific questions, specific answers.
-
What if I miss a single payment because of a card-on-file failure?
We catch declined payments immediately and reach out the same day. As long as you update the card and the payment clears within a normal correction window, no late-payment provisions apply. The 1.5% interest and 7-day suspension notice are reserved for sustained non-payment, not technical hiccups. -
Can I dispute an invoice?
Yes. Reach out within 30 days of the invoice date and we'll review every line item with you. Genuine disputes — a scaling fee triggered by anomalous traffic, a duplicate invoice, an SLA shortfall we missed — resolve without escalation. Section 5.7's late-payment provisions do not apply to amounts in genuine, documented dispute while resolution is in progress. -
Do you offer payment plans for one-time fees?
We can. Large one-time charges — Lump-Sum Buy-Outs, sizable Reactivation Fees, multi-page Improvement Fee bundles — are eligible for split-payment SOWs by written agreement. The default is the standard 30-day window from invoice date. -
If I prepay annually and want to change tiers mid-year, what happens?
Upgrades take effect immediately; the prorated cost of the upgrade is invoiced separately and is due within 30 days of invoice date. Downgrades take effect at the end of the then-current monthly billing cycle (Section 4.2). Your prepay credit continues to apply at the original 8.3% discount rate. -
Where in my contract are these fees written?
The full billing framework lives in Article V of your 12-month Services Agreement. The relevant sections referenced on this page are:- Section 5.1 — Monthly Subscription Fees, USD payable
- Section 5.2 — Initial Design Fee and commencement of billing
- Section 5.3 — Payment schedule (monthly advance billing, 30-day window for one-time fees)
- Section 5.4 — Scaling and overage-based fees
- Section 5.5 — Discounts, credits, and stacking rules
- Section 5.6 — Taxes
- Section 5.7 — Late payments (1.5%/month interest, 7-day notice before suspension)
- Section 5.10 — Non-refundability
- Section 7.2.2 — Termination for cause on sustained non-payment
- Exhibit A — Discount brackets and SLA credit schedules
- Exhibit D — Referral rewards detail
Question about a specific invoice or charge?
Our billing isn’t a black box. Reach out and we’ll walk through any line item, any tier change, any scaling adjustment — with the contract section open next to the invoice.